Choose your plan
Both plans include one month of guarantee cover, with higher cover available. The difference is payout timing and price.Cover
From 1.5% of rent movedPayout at due date + 30 days. Protection against eligible unpaid rent with a 30-day payout timeline. One month of cover included; higher cover available. Payouts are subject to evidence review and dispute resolution.
On-time
From 2.5% of rent movedPayout at due date + 1 day. Predictable rent cash flow without the 30-day wait, for eligible payments. One month of cover included; higher cover available. Payouts are subject to evidence review and dispute resolution.
Guarantee is only available through CasaPay RentLink — it cannot be purchased as a standalone product. Eligibility, cover limits, and terms apply to both plans.
How it works
1
Add Guarantee to your RentLink
During your RentLink setup, agree the eligible tenancy, cover limit, and plan — Cover or On-time. The guarantee is attached directly to the rent request, not managed separately.
2
Request rent through CasaPay
Send the RentLink as normal. Payment status, automated reminders, and any dispute evidence stay connected to the request throughout the collection window.
3
CasaPay pays and recovers
If eligible rent remains unpaid at the end of the applicable window, CasaPay pays you under your chosen plan — up to your agreed cover limit — and then recovers the outstanding amount from the tenant directly.
Frequently asked questions
Are disputed charges covered?
Are disputed charges covered?
No. CasaPay reviews the evidence before making any payout decision. Charges that are upheld in the tenant’s favour following a dispute are not paid under the Guarantee.
What is the difference between Cover and On-time?
What is the difference between Cover and On-time?
Both plans cover eligible unpaid rent up to your agreed limit and include one month of cover. The key difference is payout timing: Cover pays at due date + 30 days; On-time pays at due date + 1 day. On-time costs more, starting from 2.5% of rent moved versus 1.5% for Cover.
Is Guarantee available for all tenants and homes?
Is Guarantee available for all tenants and homes?
No. Eligibility, cover limits, and applicable terms depend on the tenant, property, market, and your approved CasaPay setup. Not every tenancy or home will qualify.
Can I get more than one month of cover?
Can I get more than one month of cover?
Yes. Higher cover is available subject to agreement. Speak to CasaPay to discuss the cover levels available for your portfolio.
Is On-time the same as rent paid in advance?
Is On-time the same as rent paid in advance?
No. On-time concerns rent that is currently due and remains unpaid at the payout trigger point. Rent in advance — covering future rent obligations — is a separate concept and is listed as coming soon on CasaPay.