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When your operator uses CasaPay, they send you rent payment requests through a feature called RentLink. Rather than a plain bank transfer or invoice, a RentLink arrives with your property details, lease context, amount, and due date already attached. This means every payment you make stays connected to your tenancy — giving you a clear record and making it easier to get help if you ever need it. A RentLink is a tenant-ready payment request created and sent by your operator through CasaPay. It’s purpose-built for rental payments, so it includes more context than a standard invoice or transfer request. Each RentLink contains:
  • Operator details — the name and verified identity of the company sending the request
  • Property context — the address or unit the payment relates to
  • Lease and billing period — what period the payment covers
  • Amount and due date — exactly what you owe and when it’s due
  • Payment options — the methods available to you for that request
This context stays attached to the payment after you complete it, which helps if you need to refer back to it or contact support.
1

Open the RentLink from your operator

Your operator will send you a RentLink by email or through the tenant portal. Open the link to begin. If you haven’t received one and rent is due, contact your operator directly.
2

Review the details

Before paying, check the operator name, property address, billing period, amount, and due date. Make sure everything matches your lease agreement. If something looks wrong, do not proceed — contact your operator or support@casapay.com.
3

Choose your payment method

Select how you’d like to pay from the available options. CasaPay supports cards, open banking, Apple Pay, and Google Pay. The methods available may vary depending on your location and operator setup.
4

Confirm and complete payment

Review your payment summary one final time, then confirm. You’ll receive a confirmation once the payment is processed. The status is immediately visible in your tenant portal.

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Supported payment methods

CasaPay supports a range of payment methods so you can pay the way that suits you best.

Cards

Pay using a debit or credit card stored in your CasaPay wallet. Add a card once and reuse it for future rent payments.

Open Banking

Pay directly from your bank account using open banking. No card needed — just authorise the payment through your bank’s app or website.

Apple Pay

Use Apple Pay for fast, secure payments on supported iOS devices. Authenticate with Face ID, Touch ID, or your passcode.

Google Pay

Use Google Pay for quick payments on Android devices and Chrome. Your payment details stay protected by Google’s security layer.

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Tracking your payment

Every payment you make through CasaPay is visible in your tenant portal at tnt.casapay.com. Log in to check:
  • Whether a payment has been requested, paid, or reconciled
  • The amount and date of each payment
  • The operator and property each payment relates to
  • Your full payment history across all RentLinks
Your payment and rental context stay connected after payment, which helps if you ever need support. When you contact support@casapay.com, include your RentLink reference so the team can find your payment instantly.

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Frequently asked questions

Late payment is subject to your lease terms. Your operator sets the due date on the RentLink, and any late fees or consequences are governed by your tenancy agreement — not by CasaPay. If you’re concerned about a payment, speak to your operator as early as possible.
Yes. CasaPay processes payments through secure, verified channels. Your card and banking details are encrypted and handled in line with applicable payment security standards. CasaPay support will never ask you to share your full card number, one-time codes, or passwords by email.
Partial payments are not currently supported through RentLink. The amount on a RentLink reflects what your operator has requested. If you need to discuss a payment arrangement, contact your operator directly.
Your payment history in the tenant portal at tnt.casapay.com serves as your payment record. Log in and find the relevant RentLink to see the full payment details. If you need further documentation, contact support@casapay.com.