Adding Tenants to CasaPay

CasaPay provides two ways to onboard tenants, depending on whether you’re a CasaPay Non-Partner Operator or a CasaPay Partner-Operator.

⚠️ Important requirement

CasaPay only serves legal entities invoicing tenants by email with PDF invoices.

Option 1: CasaPay Non-Partner Operator

  • Tenants are added only by directing them to casapay.me.

How it works:

  1. Tenant signs up at casapay.me and completes screening.

  2. CasaPay issues a CasaPay ID with a guarantee limit.

  3. Tenant receives their @casapay.me alias email to share with the operator as the new invoicing email.

  4. Operator emails PDF invoices to that alias.

  5. CasaPay guarantees payout to the operator’s IBAN on due date +1 day.

Option 2: CasaPay Partner-Operator

Partner-Operators can add tenants in two ways:

  1. Via casapay.me (same flow as above):

  • Tenant signs up, gets CasaPay ID + guarantee limit, and receives their @casapay.me alias email to share with the operator as the new invoicing email.

  1. Bulk import in the operator portal:

  • Upload tenant data in bulk.

  • CasaPay generates a CasaPay ID and @casapay.me alias for each tenant (exportable to your invoicing system).

  • The first invoice sent to the alias automatically creates a Payment Agreement and a Payment Request.

  • Tenant then sets a password, accepts terms, and pays their invoice.

  • CasaPay guarantees payout to your IBAN on due date +1 day.

Understanding Guarantee Limits

Coverage typically depends on risk profile:

  • Low risk: 4–5× monthly rent

  • Medium risk: 3–4× monthly rent

  • High risk: 2–3× monthly rent

Example (rent €1,500): Low €6,000–€7,500 • Medium €4,500–€6,000 • High €3,000–€4,500

What’s Covered

  • Monthly rent payments

  • Utility bills

  • Property damage & repairs

  • Cleaning & maintenance

  • End-of-tenancy costs

Creating Your First Invoice

Step 1: Create/Send Invoice

  • Non-Partner: Email a PDF invoice to the tenant’s @casapay.me alias.

  • Partner: Email PDF to alias or upload/create the invoice in the portal.

Step 2: Payment Flow

  • CasaPay guarantees payout to your IBAN on due date +1 day.

  • Tenant sees the invoice in their wallet and pays.

Common Questions

What if the tenant doesn’t pay?

CasaPay pays you automatically on the due date +1 day and collects from the tenant.

Can I invoice for repairs/utilities?

Yes — any property-related expense (repairs, utilities, cleaning, etc.).

How quickly do I get paid?

Guaranteed on due date +1 day.