Issuing invoices via CasaPay starting 01.10.2025

Starting 1st of October 2025, the way CasaPay works will change.
From this date onwards, CasaPay will no longer issue invoices to tenants on behalf of landlords/operators. Instead, landlords/operators must issue invoices directly from their own accounting system (e.g. Merit, SimpleBooks, Erply Books, etc.) and send them to tenants via their CasaPay email alias.

🔄 How the new process works

  1. Landlord issues invoice from their accounting system.

  2. Invoice is sent via email to the tenant’s CasaPay ID alias (found on the Payment Agreement card).

  3. CasaPay processes the invoice and automatically issues the payment link to the tenant.

  4. CasaPay transfers payment to the landlord on the due date stated on the invoice.

✅ Benefits of the new system

  • Full control: Landlords decide the rent amount directly in their accounting system—no need to update CasaPay.

  • Simple contract end: When a rental agreement finishes, just stop sending invoices—no need to cancel anything in CasaPay.

  • No double balances: Only one source of truth for invoices, eliminating duplicate records.

  • Easy corrections: If you send the wrong amount, delete the invoice in op.casapay.com and resend the corrected one from your accounting software.

📌 Steps to get ready (from 01.10.2025)

  1. Send CasaPay the email address you use for sending invoices (to support@casapay.com).
    ⚠️ Important: CasaPay will only accept invoices from registered sender addresses.

  2. Set up recurring invoices in your accounting software.

  3. Update tenant email addresses to their CasaPay ID aliases (found under Active Payment Agreements in op.casapay.com).

    1. Do the same for utility invoices—send or forward them to tenant alias.

If you want to update your Tenant emails on your accounting software by upload you can get your Tenant database from Export feature. To do that you need to select the “List view” and then click on “Export”

🏠 Creating new agreements in CasaPay

  1. In Workspace, click +

  2. Name the Agreement and Click on Create Agreement (e.g. Pikk 1, Tallinn or 1-bedroom apartment).

  3. Once Agreement is Created it will be visible under Screening Tab in Workspace. From there open the Agreement and Copy and share the application link with prospective tenants, or manually add applicants yourself.


  4. Once you have applicants, review them, filter as needed, and select the right tenant by clicking on “Details”

  5. Now choose a tenant by clicking on Select Applicant.

  6. Issue their first invoice by opening the Agreement up from Workspace under Signing tab and issue them and invoice from your accounting software to their email alias or upload an invoice manually

🧾 No accounting software?

If you don’t use accounting software or don’t normally issue invoices:

  • Use the CasaPay built-in invoice generator (found under Payment Agreements → Payment → + → Generate Invoice).

  • Enter rent amount and due date (minimum 5 days after issue).

  • Alternatively, you may upload a PDF invoice created elsewhere.

If you have any questions or need assistance, please contact us at support@casapay.com.

Thank you for being a valued CasaPay customer.
We are confident this update will give you greater flexibility and control in managing your rental payments.

Best regards,
The CasaPay Team