> ## Documentation Index
> Fetch the complete documentation index at: https://support.casapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help from CasaPay Tenant Support: Contact Guide

> Find the right support contact for your situation — payments, account access, home queries, and privacy questions each have different owners.

CasaPay support is here to help when something isn't clear or something has gone wrong. Different types of questions have different owners — your operator handles everything to do with your home and tenancy, while CasaPay handles questions about payments, your account, and platform features. Starting with the right contact saves you time.

<Tip>
  Log in to your tenant portal at [tnt.casapay.com](https://tnt.casapay.com) first — many common issues, including checking payment status and reviewing your RentLink history, can be resolved without emailing anyone.
</Tip>

## What type of help do you need?

<CardGroup cols={2}>
  <Card title="Your home or application" icon="house" href="https://casapay.com/tenant/en/est/tallinn">
    For questions about viewings, apartment availability, rent amounts, lease terms, or move-in dates — contact your operator directly. CasaPay doesn't manage properties or tenancy agreements. Find your operator using the [Tallinn pilot operator map](https://casapay.com/tenant/en/est/tallinn).
  </Card>

  <Card title="A CasaPay payment" icon="receipt" href="mailto:support@casapay.com">
    For issues with a RentLink payment — including wrong amounts, failed transactions, or payment confirmation — email [support@casapay.com](mailto:support@casapay.com). Include your operator name and RentLink reference so the team can help you quickly.
  </Card>

  <Card title="Your tenant account" icon="circle-user" href="https://tnt.casapay.com">
    Manage your account, verification, and wallet at [tnt.casapay.com](https://tnt.casapay.com). If you have trouble accessing your account or completing verification, email [support@casapay.com](mailto:support@casapay.com). Do not send identity documents through this website — support will guide you to a secure route if needed.
  </Card>

  <Card title="Terms and privacy" icon="file-lines" href="https://casapay.com/terms/">
    Read CasaPay's published terms at [casapay.com/terms](https://casapay.com/terms/) and the privacy policy at [casapay.com/privacy](https://casapay.com/privacy/). Your operator's tenancy agreement and any product-specific terms also apply to the service you've chosen.
  </Card>
</CardGroup>

## Before you email support

Including the right information in your first email means fewer back-and-forth messages and a faster resolution. Before you write to [support@casapay.com](mailto:support@casapay.com), have the following ready:

* **Operator name** — the name of the rental operator you're renting from or enquiring about
* **RentLink reference** — found in your tenant portal or in the original payment email from your operator
* **Short description of the issue** — what happened, when it happened, and what you expected to happen instead
* **Your registered email address** — the one you used to create your CasaPay account

<Warning>
  Never send passwords, one-time codes, full card or bank account details, or identity documents by email. CasaPay support will never ask for these over email. If further verification is needed, support will guide you to a secure route.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Will my email be sent from the CasaPay website?">
    No. The email links on this page open your own email application. Review and send your message from there. Clicking a mailto link does not automatically submit a support request to CasaPay.
  </Accordion>

  <Accordion title="Can CasaPay confirm a viewing or available apartment?">
    No. CasaPay doesn't manage homes, viewings, or tenancy applications — that's handled by the operator. Use the [Tallinn operator map](https://casapay.com/tenant/en/est/tallinn) to find and contact the relevant operator directly.
  </Accordion>

  <Accordion title="How long does it take to get a response from support?">
    CasaPay aims to respond to support emails as quickly as possible. Response times may vary. For the fastest help, include all the details listed above in your first message so the team doesn't need to ask for them separately.
  </Accordion>

  <Accordion title="I can't log into my account. What should I do?">
    Try resetting your password from the [login page](https://tnt.casapay.com/login) first. If you're still locked out or your account isn't recognised, email [support@casapay.com](mailto:support@casapay.com) with your registered email address and a brief description of the problem. Do not send identity documents unless specifically requested through a secure channel.
  </Accordion>

  <Accordion title="Where do I find my RentLink reference?">
    Your RentLink reference appears in your tenant portal at [tnt.casapay.com](https://tnt.casapay.com) under your payment history. It may also appear in the original email your operator used to share the RentLink with you.
  </Accordion>
</AccordionGroup>