> ## Documentation Index
> Fetch the complete documentation index at: https://support.casapay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CasaPay Plus for Operators: Flexible Move-In Options

> Offer eligible tenants a no-deposit or reduced move-in cost option inside the CasaPay payment flow — without redesigning your rental journey entirely.

CasaPay Plus is an optional add-on that operators can make available to eligible tenants at the point of move-in. It gives suitable tenants a more accessible route into their next home — a no-deposit or reduced move-in cost option — without requiring you to change your rental process, your landlord agreements, or your payment setup. Where it applies, it appears inside the CasaPay payment flow at the moment it is most relevant: when the tenant is ready to complete.

## What it means for your operation

<CardGroup cols={3}>
  <Card title="Reduce the upfront barrier" icon="door-open">
    Offer an eligible no-deposit or reduced move-in cost option to suitable tenants — without redesigning your entire rental journey or renegotiating every landlord agreement.
  </Card>

  <Card title="Support conversion" icon="chart-line">
    Help suitable tenants continue when timing — not monthly affordability — is the source of move-in friction. Deposit timing can be the difference between a completed tenancy and a lost lead.
  </Card>

  <Card title="Keep context connected" icon="link">
    The approved protection option stays linked to the tenant, home, operator, and underlying rent payment flow. Nothing is orphaned in a separate system.
  </Card>
</CardGroup>

## How it works

<Steps>
  <Step title="Connect the tenancy">
    Create or confirm the eligible rental obligation and move-in payment context in CasaPay. This links the right tenant, home, and rent obligation before any option is presented.
  </Step>

  <Step title="CasaPay checks eligibility">
    CasaPay determines whether a CasaPay Plus option can be presented for that specific tenant and home. Eligibility depends on the tenant, property, market, rental terms, and your approved CasaPay setup.
  </Step>

  <Step title="Tenant reviews and opts in">
    Where eligible, the tenant sees the available option and applicable terms during the CasaPay payment or move-in flow. The choice belongs to the tenant — they review and opt in before anything is confirmed.
  </Step>

  <Step title="Move-in and protection records stay connected">
    Once the tenant completes their move-in, the resulting payment and protection records stay tied to the rental journey — visible to you as the operator and connected to the rent collection flow.
  </Step>
</Steps>

<Note>
  CasaPay Plus is a tenant product. The cost is borne by the tenant — from **€10/month** or **2% of the deposit** — not the operator. You make the option available; the tenant decides whether to use it.
</Note>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Is CasaPay Plus available for every tenant and home?">
    No. Availability depends on the tenant, property, market, rental terms, and your approved CasaPay setup. CasaPay determines eligibility for each individual tenant and home combination — you cannot guarantee it will be available for every move-in.
  </Accordion>

  <Accordion title="Does the operator decide which homes can use CasaPay Plus?">
    Your operator setup defines the participating rental journey and the property context within which CasaPay Plus can appear. However, individual eligibility and the specific option shown to each tenant remain subject to CasaPay's criteria and applicable terms — the operator setup enables the journey, not the eligibility outcome.
  </Accordion>

  <Accordion title="Does CasaPay Plus replace rent collection?">
    No. CasaPay RentLink handles the rent collection side of the tenancy. CasaPay Plus is a move-in layer for eligible journeys — it addresses the upfront cost barrier, not the ongoing monthly payment flow.
  </Accordion>

  <Accordion title="How is CasaPay Plus shown to tenants?">
    Where available, the tenant can review and opt in to CasaPay Plus during the CasaPay payment or move-in flow. The option appears at the relevant point in the journey — tenants are not required to seek it out separately.
  </Accordion>
</AccordionGroup>